bitbd Privacy Policy

This Privacy Policy ("Policy") applies to all users of the bitbd platform. By using bitbd's website, app, and related services, you are considered to have accepted the terms of this Policy. We are committed to ensuring the protection of your personal information and use advanced technical measures including SSL encryption.

bitbd believes that transparency and trust are the foundation of a healthy platform–user relationship. That is why this Policy clearly states what information is collected, why it is collected, and how it is used. If anything in this Policy is unclear, contact our support team — we are available 24/7 to assist in Bengali.

1 Types of Information Collected

bitbd collects various types of information in order to provide its services. This information can be divided into two main categories:

1.1 Information You Provide Directly

This includes information you voluntarily provide when registering an account or logging in:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, or bank account number
• Documents required for identity verification (national ID card or passport)
• Information or complaints provided during support interactions

1.2 Automatically Collected Information

When you use the bitbd platform, certain information is automatically logged:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Browsing activity on the platform — pages visited, clicks, and session duration
• Information collected from cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and gaming activity

2 Purpose of Using Information

bitbd uses the collected information for the following purposes:

2.1 Account Management & Service Delivery

• Creating, verifying, and ensuring a secure login process for accounts
• Successfully completing deposit and withdrawal transactions
• Correctly providing bonuses, cashback, and VIP benefits
• Keeping records of gaming activity and providing technical support

2.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access and suspicious transactions
• Preventing the creation of multiple accounts or identity fraud
• Blocking access by minors by ensuring age verification
• Monitoring the overall security of the platform

2.3 Communication & Support

• Sending important account-related notifications
• Providing support services via live chat and email
• Informing users about changes to policies or services

2.4 Platform Improvement

• Analyzing user experience to improve service quality
• Generating statistics to understand which games or sections are most popular
• Identifying technical issues and providing quick resolutions

3 Sharing Information with Third Parties

bitbd never sells, rents, or unnecessarily shares your personal information with third parties. However, limited information may be shared in the following circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Identity verification services: With authorized service providers for KYC (Know Your Customer) verification to meet legal obligations.
• Legal authorities: In accordance with valid instructions or orders from a competent court or government authority in Bangladesh.
• Technology service providers: Partners providing hosting, analytics, or security services — who operate under strict confidentiality agreements.

In the above cases, only the minimum information strictly necessary is shared. Third parties may not use this information for their own purposes.

4 Data Security Measures

bitbd has adopted industry-standard technical measures to protect your information:

• SSL/TLS encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
• Data storage encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorized personnel can access the information they need.
• Security monitoring: Unusual activity is quickly detected through round-the-clock system monitoring.
• Regular security audits: Regular security audits are conducted on our platform.

However, no system on the internet is 100% secure. If a security breach is suspected, you will be notified as quickly as possible.

5 Cookies & Tracking Technologies

bitbd uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Use of Cookies

• Essential cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functional cookies: To remember your language preferences and other settings.
• Analytics cookies: To generate aggregate statistics about platform usage.

5.2 Cookie Controls

You can block or delete most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

6 Data Retention Period

bitbd retains your information for as long as it is needed to provide services or to meet legal obligations.

• Active account data: Retained for the entire period the account remains active.
• Transaction records: Retained for the period required under financial regulations.
• After account closure: Information necessary to meet regulatory and legal obligations is retained for a specified period.
• Support communications: Retained for as long as they remain relevant.

Once the specified retention period ends, information is securely deleted or anonymized.

7 Your Rights

As a user of the bitbd platform, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a complete data summary.

7.2 Right to Correction

If there is any error in your personal information, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 How to Submit a Request

To exercise any of the above rights, contact our support team. We will respond to your request within a reasonable time.

8 Privacy of Minors

bitbd is strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has provided information, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes a minor has registered on our platform, please notify our support team immediately.

9 International Data Transfers

bitbd's servers and technology infrastructure may be located in various countries. If your information is processed outside Bangladesh, the privacy laws of that country may differ. However, we ensure that the standards described in this Policy are maintained everywhere, and that the protection of your information with third parties is ensured through appropriate agreements.

10 Policy Changes

bitbd may update this Privacy Policy from time to time. When changes are made:

• The updated date on this page will change
• You will be notified by email for significant changes
• Continuing to use the platform after changes are made will be considered acceptance of the new policy

If there are any significant changes to the policy, you will be given sufficient notice before they take effect.

11 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us: